We aim to keep in stock every item displayed on our website. However, if an item is unavailable after your purchase, due to any reason, we will promptly inform you via mail within two (2) working days from the date of the said purchase. Thereafter you have the option of either substituting your product with a same or higher priced product or cancelling the order, for which a refund will be initiated.

You can cancel your online order before the product has been shipped. Your entire order amount will be refunded subject to the following:

A request for cancellation has to be made within 24 hours of placing the order or before product is dispatched (whichever is earlier
A Refund request for cancellation shall be made by sending us an email on sales@raymondretail.com .

Colour Display

We have done our best to display the colours of the products shown on this website as accurate as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products.

Refunds will only be done in the following cases:

Genuine quality issues (only for unused, unaltered goods with tags)
Packages lost in transit
In case if it is found that a wrong item has been shipped & delivered to you, a return request can be initiated upon which refund will be processed.

No refunds will be given in the following cases: In case of minor design and colour variations
Products returned in a used or damaged condition
Refunds will be made after we have received the shipment and duly verified. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number

No refunds will be processed if :

Incorrect delivery address/Pin Code
Incorrect address including any form of a PO Box address
After 3 failed delivery attempts by the courier
Package refused by recipient

We, as a merchant, shall be under no liability whatsoever, in respect of any loss or damages arising, directly or indirectly, from to decline of authorization for any transaction on account of the Cardholder/customer, having exceeded the pre-set limit mutually agreed by them with their acquiring bank.

The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.